Seeking Help with Disconnections on Muse S (Gen 2)

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ChanVon
Posts: 1
Joined: Fri Dec 08, 2023 3:22 am

Seeking Help with Disconnections on Muse S (Gen 2)

Post by ChanVon »

Hello everyone,

I'm reaching out for some assistance with a recurring disconnection issue I'm facing. In sessions lasting longer than 5 minutes, I consistently experience disconnections. While Mind Monitor does manage to automatically reconnect, each disconnection lasts about 9 seconds, which is quite disruptive. I've attempted several troubleshooting steps, including reinstalling the application, rebooting both my phone and the sensor, and even switching to different phones, yet the issue remains unresolved.

Could anyone shed light on the possible causes of these frequent, brief disconnections? Any advice on how to fix this would be greatly appreciated.

For reference, I'm using the Muse S (Gen 2) brainwave sensor. The phones I've tested include the Google Pixel 7a and the iPhone 12 Pro.

Thank you in advance for your help!
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